Museum Services Associate: Weekend Attendant
March 2017


General Description
The Museum Services Associate is responsible for maintaining the overall appearance and functioning of the Museum’s physical plant and the general safety and security of Museum visitors, often working alone on weekends, holidays or other special event days. The Museum Services Associate ensures a high level of customer service to Museum visitors, rental clients and volunteers, and performs administrative duties as required. This is a part-time, weekend position with hours scheduled on an occasional basis as needed.

Position Responsibilities

  • Provide welcoming and friendly customer service to Museum visitors
  • Answer phone and respond to information and requests for assistance from volunteers, visitors and other staff
  • Assist Reception and Museum Shop volunteers in working with POS system, cash handling, inventory, opening and closing procedures and fill in volunteers roles during absences
  • Maintain general safety and security of all visitors by being visible in the environment and performing routine security rounds
  • Monitor activity in exhibition spaces
  • Maintain appearance and overall environment of facility; including necessary cleaning
  • Assist with facility preparation for programs and special events (including set-up of tables, chairs and AV equipment)
  • Assure knowledge of Museum policies and security systems
  • Perform various administrative tasks as directed
  • Work cooperatively with other staff, clients and volunteers
  • All other duties as assigned

Qualifications

  • 3 years of proven customer service experience
  • Experience and awareness of health and safety standards
  • Experience working in cultural, heritage or non-profit sectors with specific experience in administration, hospitality and operations an asset
  • Cash handling experience and familiarity with POS systems
  • Ability to work weekends as required; additional hours by mutual agreement
  • Some lifting required, must be physically capable of stacking, moving chairs and tables
  • Good judgment and problem-solving skills
  • Ability to work independently, and to work well with others in a professional environment
  • Familiarity with computer systems and audio-visual presentation equipment

Please submit your resume and a letter of interest to:
Textile Museum of Canada, 55 Centre Avenue, Toronto, ON, M5G 2H5

or hrsearch@textilemuseum.ca

Applications accepted until position is filled. Thank you to all applicants, but only those selected for an interview will be contacted.


For students: Curatorial Assistant
Summer 2017


General Description
The Textile Museum of Canada (TMC) is seeking a student for the dynamic and stimulating position of Curatorial Assistant – a key member of the TMC team that supports the development and delivery of our artistic programming. This is a singular opportunity for a student to gain valuable professional experience in a significant and very active arts and heritage organization. This position will afford the candidate to expand their curatorial knowledge, acquire important professional expertise and understand first-hand the development of exhibition content in a public museum context.

Position Responsibilities

  • Work closely with Curatorial Director to develop administrative and curatorial aspects of future TMC exhibitions
  • Research to support the development of content for upcoming exhibitions to inform: the development of themes/directions; curatorial writing; interpretive planning
  • Review, sort and catalogue information from a variety of sources related to future exhibition planning
  • Draft artist, lender and guest curator correspondence: liaise with partners in order to support project management activities relating upcoming exhibitions
  • Serve as representative of Museum responding to and orienting visitors and assisting frontline volunteers
  • Assist with the planning and implementation of fundraising and special events
  • Participate in Health & Safety committee meetings, help to identify workplace hazards to prevent injury

Qualifications
The ideal candidate will possess:

  • Post-secondary degree in fine arts, curatorial studies or museum studies
  • Experience working in a museum, gallery or similar setting
  • Experience with new technologies and computer equipment; knowledge of MS Office (Word, Excel and PowerPoint)
  • An understanding of contemporary art practices
  • Excellent organizational skills
  • Superior written and verbal communication skills
  • Must thrive in a fast-paced, collaborative and deadline-driven environment
  • Respect, accountability, and a generous manner towards other staff, volunteers and the general public are requirements for all staff
  • Eligible candidates must meet the criteria as stipulated by the funding agency Young Canada Works in Heritage Institutions: http://canada.pch.gc.ca/eng/1459433313024

Terms

This is a 12 week, full-time, contract position starting in May. The rate of pay is $12.50 per hour; based on 35 hours per week. Position is dependent on securing funding.

Qualified applicants are invited to submit an application to:
Curatorial Assistant Search
hrsearch@textilemuseum.ca

Application Deadline: April 24, 2017, 5:00 pm

Thank you to all applicants, but only those selected for an interview will be contacted.


For students: Museum Services Associate
Summer 2017


General Description
The Museum Services Associate will actively participate in all aspects of visitor services that enhance the Museum experience for our visitors and capacity building for our volunteers. In addition to providing exceptional customer service to visitors and volunteers, the student will support and participate in marketing and social media activities, special event planning and fundraising initiatives, health and safety training activities, public programming and outreach.

Position Responsibilities

  • Assist frontline volunteers in delivering exceptional customer service, providing information about the Museum, its programs and special events to all visitors
  • Work with the Membership Coordinator to update the Member Services database and print reports
  • Assist Shop Manager with merchandising, sales and inventory control
  • Help promote and market special events, programs and exhibitions using social media tools
  • Assist with the planning and implementation of fundraising and special events
  • Participate in Health & Safety committee meetings, help to identify workplace hazards to prevent injury
  • Participate in staff meetings, operational planning and support overall office management

Qualifications
The ideal candidate will possess:

  • Experience providing excellent customer service
  • Experience working in cultural, heritage or non-profit sectors an asset
  • Good judgment, communications and problem-solving skills
  • Ability to work independently, and to work well with others in a professional environment
  • Experience working with volunteers
  • Knowledge of MS Office (Word, Excel and PowerPoint)l familiarity with POS systems an asset
  • Respect, accountability, and a generous manner towards other staff, volunteers and the general public are requirements for all staff.
  • Eligible candidates must meet the criteria as stipulated by the funding agency Young Canada Works in Heritage Institutions: http://canada.pch.gc.ca/eng/1459433313024

Terms

This is a 12 week, full-time, contract position starting in May. The rate of pay is $12.50 per hour; based on 35 hours per week. Position is dependent on securing funding.

Qualified applicants are invited to submit an application to:
Museum Services Associate Search
hrsearch@textilemuseum.ca

Application Deadline: April 24, 2017, 5:00 pm

Thank you to all applicants, but only those selected for an interview will be contacted.