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Visitor Services

Accessibility

The main entrance to the Museum is on street level, accessible by wheelchair. All public spaces within the Museum are serviced by an elevator providing access to visitors with special needs. A wheelchair is available for the use of visitors, please inquire at Reception upon your arrival.


Parcel and Coat Check Service

The TMC provides a self-service coat check area located on the second floor. Please remember to keep any valuables on your person at all times. The Museum is not responsible for any items lost or missing from the coat check area.

Please be advised that all large bags, umbrellas and parcels must be checked at Reception upon entry to the Museum. There is no charge and your items will be kept in a secure location.


Food Services

There are no restaurant facilities at the TMC. However, the Museum is situated within close proximity to a wide variety of restaurants which feature cuisines and prices sure to suit any taste or budget.

Your admission to the Museum is good for the entire day, so feel free to exit the building in order to explore the many culinary opportunities nearby. You will require a hand stamp or a counter receipt for re-entry.


Artifact Safety

While textiles may not seem fragile like other artifacts made from glass or ceramic, they are in fact very sensitive to their environment. Many of the textiles found at the TMC are made from organic materials - plant fibres such as cotton or bast, and animal by-products such as wool or silk. Like all organic materials, they degrade with the passing of time.

Too much light exposure will fade their colours and degrade their structure. Fluctuations in temperature and humidity will accelerate the natural forces that decompose. Dirt and oils transmitted by human hands when touching textiles can also cause damage over the long term.

Most textiles in our exhibitions are not in cases. This permits you to look closely at the details of each artifact. In return, we must ask that you refrain from touching the items on display.

In the interest of the textiles and for the comfort of all of our visitors, we do not allow eating or drinking in the gallery spaces (there is a water fountain on the second floor). Pets are not permitted. Smoking is prohibited.


Photography Policy

Hand-held cameras are permitted in the galleries unless otherwise indicated, for personal, non-commercial photography only. The use of a flash, video camera, or tripod is prohibited.

Members of the press or others with special photography or filming requests should contact the Communications Department at (416) 599-5321, ext. 2239.

The Textile Museum of Canada reserves the right to deny permission to photograph on its premises.


Sketching Policy

Sketching in pencil is permitted in the galleries. The use of ink pen, crayon, pastel, or paint is prohibited.


Lost and Found

If you have misplaced any personal property while at the Museum, please contact the Reception at (416) 599-5321, and dial "0". Please leave a detailed message if your call is not answered by an attendant. Items are held for a period of up to six months.

Visitor desk from above Laughing on a tour Two textiles hanging in gallery